Others Online Blog

New Partner Application Form Issues

Hey, just a quick note regarding a mess-up on our end. If you've signed up to partner with Others Online anytime from July 17th through mid-day the 25th, then we have NOT received your application!

It's our bad. We migrated to a new data center, did all that fun testing you're supposed to do (with success), but then somehow the hostname within our new environment was not set to our public DNS name, which made a bit of Java code execute wrong.

I'm not the engineer, so the explanation is probably a bit weak, but I've asked our team to post all this stuff on our blog from now on. We've only just recently come out of hiding, so we have to remember to post more often now!

We've Got Issues ....

Starting around 12:30pm PST this afternoon, toolbar users and widget viewers have been experiencing poor or non-existent service. We're experiencing some performance issues with our database server, which is causing intermittent problems with the user experience. Mike and Neal have been digging in and we think a resolution is close at hand. We apologize for the inconvenience!!

Due to the substantial increase in users over the last week, we've been pushing our system more than it's ever been pushed ... so naturally we're seeing some performance bottlenecks. Please bear with us as we iron these things out?

Not Able to Sign Into the Toolbar?

Hey everyone, just found a bug. If you're not able to sign into the Others Online toolbar, it's because you have the "Show adult tab" option checked in User Options. For some reason, that seems to be breaking the sign-in process on both Firefox and IE.

The quick fix, until Mike can deploy the real fix, is to uncheck that option. But if you're not signed in already, you won't be able to save changes to User Options! So send us your username (support AT othersonline DOT com) and we'll fix it manually, as I've just done with two different users.

Sorry about the troubles! We'll get this taken care of straight away.